No more plastic
The card lives on the phone and can update live with new points, stamps and rewards.
Your customer card on the phone
Replace plastic cards and manual member lists with a digital customer card in Apple Wallet and Google Wallet. Customers keep the card on their phone, and staff scan the QR code at purchase.
Studio NordLevelPlus
Member
Alex MorganYour benefit
Member pricing
A customer card that is always with them
Simple scanning
Staff scan the QR code from a phone, tablet or checkout surface and add value in seconds.
Member data in one place
See who customers are, when they last visited and which rewards they use.
Ready for campaigns
Use the customer card as a channel for push notifications, geofence alerts and email campaigns.
Use the card to find the right relationship
A customer card helps identify someone, but is not the entire customer database. Decide which identifier the till or scanner should read and how it connects to the correct customer profile.
The QR should represent the card safely rather than expose an email address or other contact details as plain text. A readable name can help staff while the identifier handles the actual connection.
Clarify what the card provides
Some cards provide member pricing, while others show earned rewards or paid value. A card used only for identification should not look like a payment card. Label balances and rewards separately when they are relevant.
When one customer holds several passes, staff need to distinguish a loyalty card from a gift card. They must know which card they are adjusting or accepting, even if both belong to one person.
Make changes traceable
Customers change names, lose email access or replace phones. Establish a routine for finding and updating the correct account without transferring value to the wrong person. A new device does not necessarily mean a new membership.
For manual corrections, it is useful to record what changed and when. Keep these actions distinct from customer visits; an administrative balance adjustment should not be counted as a purchase.
How to get started
The customer joins
Choose the details you need. The customer registers and receives their membership pass.
The pass stays with them
Keep the membership level and benefits together on the pass. Changes follow the same membership.
Give them a reason to return
Choose recipients and send a relevant message now, or schedule it for later.
From joining to the next visit.
Let customers join on their phones, keep the pass in Wallet and find their benefits on the next visit. Follow up with something relevant to your business.
The customer joins
Choose the details you need. The customer registers and receives their membership pass.
The pass stays with them
Keep the membership level and benefits together on the pass. Changes follow the same membership.
Give them a reason to return
Choose recipients and send a relevant message now, or schedule it for later.
Frequently asked
What is a digital customer card?
A digital customer card is a membership or loyalty card on the phone. With Loylo it lives in Apple Wallet or Google Wallet and can be scanned in store.
Can we use our own logo and colors?
Yes. The card can be designed with your logo, colors, text and reward rules.
Does it work without a POS integration?
Yes. Staff can use Loylo's scanner on a regular phone. A POS integration is not required to start.
See also
Wallet pass for business
Explore Apple Wallet and Google Wallet for loyalty cards, gift cards and tickets. Learn about pass types, QR, updates and integrations with Loylo.
Digital stamp card
Swap the paper punch card for a digital stamp card in Apple Wallet and Google Wallet. No app for customers. We help with design and setup.
Digital gift cards
Gift card software for digital gift cards, gift cards for small business and Apple Wallet gift cards with QR codes, balance and live updates.
Customer retention software
Bring customers back with Wallet loyalty cards, push notifications, email, geofence marketing, winback campaigns and segments.
Make your customer card digital
Give customers a card that is always with them — in Apple Wallet and Google Wallet.