Passes and customer journey
We tailor Wallet passes, design and registration to your business.
A setup for customer loyalty
Tell us about your customers, locations and systems. We help you put together a membership program with pass design, registration and integrations that fit your business.
Studio NordLevelPlus
Member
Alex MorganYour benefit
Member pricing
What we plan together
The features you need
Choose memberships, gift cards, campaigns and insights that fit your goals.
Locations and integrations
Scope is agreed around your locations, reporting and the systems you want to connect.
Start with the customer journey you want to create
Describe what customers should be able to do from their first visit: join, collect stamps, redeem a reward or receive a gift card. A bakery might start with a coffee card, while a shop may need both membership passes and gift cards with a remaining balance.
Decide what earns progress and how staff handle redemptions and corrections. Explain the terms on the member page, and have staff try the journey from registration on a phone to using the pass at the counter.
Tailor the pass and the information you collect
Pass design, registration and customer messages should feel consistent. Choose the information you need, such as a name, email or birthday, and give each field a purpose. Establish languages and location links before setting up multiple venues.
If you already have members in another system, we plan how to connect profiles without duplicates. Include member identifiers and recorded consent in the discussion so existing customers have a clear transition.
Plan your integrations and first launch with us
Tell us which point-of-sale, CRM or membership system you use and which events should update the pass. Purchases, returns and redemptions need clear rules, so staff know which system holds the correct progress or balance.
We help create a setup that fits your operation. Start at one location, train your staff and check signup, pass updates and customer communication before expanding. Contact us with your customer journey and existing systems as a starting point.
How to get started
The customer joins
Choose the details you need. The customer registers and receives their membership pass.
The pass stays with them
Keep the membership level and benefits together on the pass. Changes follow the same membership.
Give them a reason to return
Choose recipients and send a relevant message now, or schedule it for later.
From joining to the next visit.
Let customers join on their phones, keep the pass in Wallet and find their benefits on the next visit. Follow up with something relevant to your business.
The customer joins
Choose the details you need. The customer registers and receives their membership pass.
The pass stays with them
Keep the membership level and benefits together on the pass. Changes follow the same membership.
Give them a reason to return
Choose recipients and send a relevant message now, or schedule it for later.
Frequently asked
How do we find the right solution?
Start with your customer journey and the passes you want to issue. We map the features, locations and integrations with you.
How do we get started?
Tell us which passes you want to issue, your locations and the systems you use. We help with design and setup, from registration to pass updates.
What should we plan before getting started?
Consider pass types, locations, staff and customer data. We help establish your needs for gift cards, campaigns, reporting and connections to your systems.
See also
Wallet pass for business
Explore Apple Wallet and Google Wallet for loyalty cards, gift cards and tickets. Learn about pass types, QR, updates and integrations with Loylo.
Digital stamp card
Swap the paper punch card for a digital stamp card in Apple Wallet and Google Wallet. No app for customers. We help with design and setup.
Digital gift cards
Gift card software for digital gift cards, gift cards for small business and Apple Wallet gift cards with QR codes, balance and live updates.
Customer retention software
Bring customers back with Wallet loyalty cards, push notifications, email, geofence marketing, winback campaigns and segments.
A setup tailored to you
We help with pass design, loyalty and campaigns that fit your customers and systems.